Why is TrojanLabel different?
From telephone and e-mail technical support to on-site service visits at your location, we put more of our own resources behind your success than any other label printer company.
We don’t only love to see customers, like you, grow their businesses, but we also have the incentive to support your success. We want you to get the most out of your printer and printing accessories.
It’s our job to help you get started on printing labels when you need them and to keep you printing successfully.
We’re always here to promptly and thoroughly answer your questions, help you troubleshoot your problems, offer training, make service visits to your company and offer the QuickSwap™ repair/replacement service.
That’s why our support engineers are the product experts you can count on.
What Information Should I Have Before I Call?
Before you call, please make a note of the Model Number/Name and Serial Number of your product.
Additionally, if applicable, have the Version Number of the label creation software you are using.
Please arrange to be near your TrojanLabel product. This will help our Technical Support Engineers answer your questions quickly.
If you have an urgent need to contact TrojanLabel's and TrojanLabel's Technical Support department after normal business hours 8:00 AM to 5:30 PM EST, please call Toll-Free at +65 67487702
Your call will be answered by a voicemail system that will prompt you to leave a message. A Technical Support Engineer will receive your message and return your call promptly.
When leaving a message, please state your name, telephone number with extension, company name, the model number/model name of your product and a brief description of the problem you’re experiencing.